Ms office 2010 the installation of this package failed

Office Office Exchange Server. Not an IT pro? Resources for IT Professionals. Sign in. United States English. Ask a question. Quick access. Search related threads. Remove From My Forums. Thanks for your feedback. Hello, I have downloaded Microsoft office , but when I double click on the install icon it gives the error: The installation of this package failed.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. This log usually has a value 3 entry in it when there is a failure. However, this log isn't clear enough to diagnose the issue.

If it doesn't have a value 3 entry, look for the first instance of Rolling back package. Rolling back package indicates that the Office installation has failed and Office is trying to "roll back" the installation. You should be able to identify the failure immediately at that point. As soon as you find value 3 or Rolling back package in the setup.

There's frequently more than one value 3 or rolling back package entry. You should focus on the first entry that you find. Here are some examples of Office installation failures and how we can identify the failure point.

In this example, you don't find a value 3 entry in the setup. The error doesn't tell you why the installation failed.

But it does tell you that the failure occurred during the installation of the ProPlusWW. For example, from the bottom of the MSIb0bc7. LOG, you see the information that resembles the following:. So this is the verbose MSI log for the Office Outlook MUI component, and the component is from the rollback the installation failure occurred earlier than this rollback.

When you find the ProPlus log it's the biggest one , you see the following information that indicates it's the ProPlus log:. When you search the log for a value 3 entry, you may not find one, but you may see the following error at the bottom of the log:. Installer terminated prematurely. Out of memory. Shut down other applications before retrying. This is a known issue about Windows Installer.

To fix this issue, install the hotfix. After you install the hotfix and restart, the installation is successful. You may find the following error:. The error doesn't tell you why the installation failed, but it does tell you that the failure occurred during the installation of the AccessRWW.

Looking through the log files, you may find a log for AccessRWW. HResult: 0x Return value 3. To fix this issue, make sure that the network service is running, and then make sure that the following registry keys are present. In this next example, you find a value 3 entry in the setup. Verify that you have access to that directory. Not showing message because suppress modal has been set.