Ccms handbook

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You have applied, but have not been approved into the program Please access CCMS and upload your supporting documents. You have registered but not yet scheduled an examination. Contact PearsonVUE directly at www. Candidates from the following countries must refer to their local IIA Institute web-site or contact their local representative for more information about local certification processes: Belgium Brazil China Chinese Taiwan Czech Republic France Indonesia Italy.

Crucially, following the upgrade all users will have to reset their passwords. In order to do that, they need to know their current passwords. So you should make sure that all users in your office know their current passwords and have checked they still work before 5 September — which is the last day for requesting a reset before the upgrade.

More information here. The LAA has also issued news alerts drawing attention to the rules on claiming hourly rates and on refunding client travel in immigration cases. News articles like this can be a useful reminder of how the LAA sees the rules following feedback of difficulties, but also an indicator of potential audit activity — so are something immigration practitioners will want to take note of.

Filed under Civil , Costs , Crime , Immigration. Tagged as CCMS , civil , contracts , costs , crime , immigration , tenders. The LAA was planning an upgrade of its online portal, due to complete in May. But May came and went, and yesterday it said it was working on a revised schedule. No new dates for the improvements were given. One issue for CCMS users is the time taken to submit applications for legal aid and getting properly paid for doing so.

So it was welcome news yesterday when the Public Law Project said that it was in talks with the LAA about amended guidance. It seems this arises out of an appeal against an allowance of 30 minutes for an application that took 3 hours.

Meanwhile, as of last Friday, the LAA will only communicate with crime firms electronically on case-related issues. All orders, notices, information requests and other correspondence will go to the email address associated with the e-forms account of the case owner. So it may be wise for firms to have systems for checking the emails of staff setting up cases when on leave — or to use a generic email address for all cases. Paper copies will continue to be sent to clients.

Tagged as CCMS , civil , crime. It is aimed at all practitioners, not just LAPG members, and will provide valuable information on user perspectives to assist in lobbying the LAA for change. LAPG says:. We want to capture what is happening with CCMS.

We receive more email correspondence on CCMS than on all other subjects put together. We have prepared a survey to find out what the current position is with CCMS. We hear from the LAA that some practices find it fine but that does not reflect the feedback that we receive.

However if you think it is ok then it would be really helpful if you could complete the survey. What is the point of the survey? We have told the LAA that we are carrying it out and indeed sent them a draft of the survey. If our members who complain about CCMS are representative of the majority then there are a lot of issues that need sorting.

Submitting both applications and bills using the CCMS, saves providers time and the cost of sending paper forms through the post. Tagged as CCMS , civil. The online support team will consider the circumstances — including both the state of CCMS and the nature of your application.

If they agree you can use the contingency process, you will be emailed a cover sheet so that you can email a paper application. You will also be issued a contingency reference number which must be quoted in the application. The contingency reference number is your permission to use this process; if the online support team refuse to issue you one, any paper application will not be considered.

Tagged as applications , CCMS , civil. The roll out of CCMS continues. It became mandatory for care cases on 1 February, and the rest of civil work joins from 1 April. There is a two week transitional period, so that paper applications may still be submitted provided they are dated before 8 April and received by 14 April. After that, paper applications will not be accepted except where CCMS is inaccessible due to technical issues. CCMS is not mandatory for crime providers doing associated civil work and for out of hours immigration cases; all other legal aid contract holders must now use it.

There is more about the implementation on the LAA website , and about the contingency arrangements for technical failure including the necessary form on the CCMS training website. See also our post on claiming the costs of extra time caused by CCMS problems.

Our recent guest post from Noel Arnold prompted an interesting comment from Paul Seddon, chair of the Association of Costs Lawyers legal aid group. When the certificate is live, LAA Finance told us at ACL Legal Aid Group Conference that any time on CCMS exceeding paper based process should be claimed as ex gratia payment — reason given was that it would unduly prejudice any client subject to the statutory charge.

It seems that the LAA has said that any time claimed under the certificate dealing with CCMS which exceeds what would have been spent had the case been on paper will be disallowed, so the ex gratia route is the main way of re-claiming lost time. Matt Howgate, who used to administer the ex gratia scheme for the LAA, has written a useful article on making claims. Tagged as CCMS , civil , costs.

I have also had some utterly infuriating experiences. I am however supportive of electronic working as a concept. As doomsday looms, I want to share my relatively recent experience of trying to enter the outcome of a case and then submitting a bill of costs through CCMS.

This was torturous. I had to go through the process I was trying to complete with someone at the LAA mirroring what I was doing while on the phone with that person. This all went on for some time. In this situation the legal aid certificate was discharged; I was submitting a final bill of costs. It was now too problematic to reverse this in order to add all my wasted time into the claim for costs.

So I set about making a complaint to ho. Some of the points below I dealt with in my complaint to the LAA. Some others I have set out as matters I would address if I had to do this again which I hope would not occur :. There was a period of months before I got a final response, though I chased periodically.

Eventually, and I should say, much to my surprise the LAA responded and said they would make the payment but not quite the total I asked for. So I considered their response. I queried this. I kindly requested the whole amount. Then a cheque came in the post for the amount the LAA said it was willing to pay. More chasing from me and then again to my surprise the LAA said it would pay the full amount I had asked for.

A little later another cheque arrived. My view is that we should embrace CCMS in the hope that it continues to improve and will work for us, the key users. We should feed information to our representative groups such as the LAPG and Resolution first for family law.